Delivery & Returns

See below for information about delivery & returns options in the UK

RETURNS

Free UK Mirror Delivery

Estimated Delivery Time

  • We endeavour to deliver all goods within 6 working days although some products may take longer.
  • For smaller mirrors, we use a courier, who usually deliver Monday to Saturday.
  • For larger mirrors, we use a specialist mirror & glass carrier who’s fleet of delivery vehicles service certain areas on set days every week.
  • For mirrors delivered by the specialist courier only:
    The popup below shows a map broken down into the postcode areas they deliver to within the UK, and the dedicated delivery schedule for that area:

Placing Your Order

  • When placing your order, it is important that you include a mobile number as you will be notified of delivery times predominantly via SMS text messages.
  • In addition, please ensure that you have included the full delivery address details with an accurate postcode, along with an up to date e-mail address.

Delivery Process

  • After you create your order with us, in due course you will receive an SMS text message notifying you of your estimated delivery date.
  • 1 day before your order is due to go out on delivery, you will receive an SMS text message confirming the actual delivery date.
  • On the morning/day of your delivery, you will receive an SMS text message confirming your 2-3 hour delivery slot.
  • You will then receive an SMS text message confirming when the delivery driver is 1 hour away.

Order Processing Times

  • Orders received on Saturdays, Sundays or public holidays, will be processed the next working day.

Delivery Assistance

  • For larger items the specialist courier driver will require assistance as these are 1 man deliveries.
  • The specialist courier drivers are only permitted to carry out ground floor deliveries. For deliveries to apartments where communal stairs need to be negotiated in order to access the property the drivers will assist where possible subject to unencumbered access.
  • Where access is restricted the delivery drivers reserve the right to refuse assistance on safety grounds.
  • In the event of a customer being unable / unwilling to assist, the item will be returned to us and you will be contacted in due course by a member of our dispatch team.

Not Going To Be Home?

  • If you are not going to be present to accept the delivery, please notify us prior to delivery or leave a signed note in a secure place with instructions for the delivery driver.
  • The specialised courier will call your mobile number en route, and if contact is not made and no note is left, where possible they may opt to leave your item with a neighbour or in a safe place and put a note through your door to advise.
  • If you have any special requirements or believe access to your address may be difficult for the specialised delivery driver then please contact us.

Delivery Restrictions

We do not normally cover the following postcodes. Please call for information on delivery possibilities to these postcodes.

  • PA20 – PA35, PA37 – PA78,
  • IV4, IV6, IV14, IV15 – IV29, IV33, IV34, IV35, IV37 – IV63,
  • KW,
  • HS,
  • ZE,
  • IM,
  • JE,
  • GY,
  • PH36 – PH44,
  • PO30 – PO41,
  • KA27, KA28,
  • TR21 – TR25.
  • Northern and Southern Ireland

Free UK Postal Shipping

Estimated Delivery Time

  • We endeavour to deliver all goods within 6 working days although some products may take longer.
  • Most postal orders we deliver within 2-3 working days.

Placing Your Order

  • When placing your order, please ensure that you have included the full delivery address details with an accurate postcode, along with an up to date e-mail address and mobile number.

Delivery Process

  • This item will be shipped via Royal Mail 2nd Class post or similar.
  • Delivery is Monday to Saturday.

Order Processing Times

  • Orders received on Saturdays, Sundays or public holidays, will be processed the next working day.

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